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Frequently Asked Questions

Q: What areas do you service?
A: We primarily service Chittenden and Franklin counties in Vermont. We also service Lamoile, Grand Isle counties in Vermont and Clinton and Essex counties in New York. Please note there are additional travel charges past 1 hour on any service visit.

Q: What hours are you open?
A: We are open Monday through Friday 8AM-6PM. If you will be dropping something off please call first 802-893-6067 so we can be sure someone is here to greet you. Appointments may be scheduled anytime however rates will be higher for odd hours and weekends.

Q: What happened to the preferred customer program?
A: The preferred customer program has been discontinued. Your best bet is to like us on Facebook as we will be informing you of any specials from there.

Q: Do you offer discounts to non-profit/charity organizations?
A: Yes we will under certain circumstances. We review each case independently. Typically we will offer a significant discount in exchange for some free advertising and/or PR.

Q: Will you match your competitor's rates?
A: Yes, however rates must be verified and we reserve to right to refuse to match for any reason.

Q: Do you offer web site design and/or hosting services?
A: Yes, please call us for rates and conditions.

Q: Do you have any certifications?
A: Yes we have technicians that are A+, Network+ and Microsoft Certified Professionals on staff.

Q: How long have you been in business?
A: I.T. Services, llc was founded in 2004. However we have been in business since 1992.


Copyright © 2009 I.T. Services, llc. Comp TIA, A+ and their logos are trademarks of CompTIA Inc.